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Shipping & Returns

ABOUT SHIPPING

Generally in-stock items are shipped 2 - 7 days after receipt of order. Large quantity orders (500+) may take up to 21 days for delivery. Please email info@shopgivecourage.net to ensure need-by date delivery guarantee.

Most orders are shipped USPS Priority Mail, which takes approx. 2 - 3 days from date of pickup. Some larger orders are shipped FedEx Ground which can take 2-6 days in transit time. Expedited orders are shipped either USPS Priority Mail or Fed Ex depending on location and need-by date.

Custom stone orders take approx. 2 - 3 weeks for delivery. If you have an event that is less than 2 - 3 weeks away, please email us at info@shopgivecourage.net and we will do everything we can to accommodate your target date.

 

ABOUT RETURNS and DAMAGE

Did something arrive damaged? Please keep all packing materials and the original box and notify us IMMEDIATELY. We will send replacement merchandise and have our shipper pick up the damaged items. Please note, damages MUST be reported within 7 days of delivery. No refunds or credit will be issued for damages reported after 7 days.

Returns are no problem. Simply return the merchandise you do not want within 14 days of receipt and we'll refund your merchandise amount. Please use the shipper of your choice. Returns received after 14 days will incur a 30% restocking fee. No returns accepted after 30 days. Shipping fees are not refunded.

CUSTOM and SPECIAL ORDER merchandise are not refundable. Custom orders are all sales final.

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